Shipping Terms
SHIPPING TERMS
Processing Time
Orders are processed within 1-4 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location:
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Standard Shipping: 5-10 business days
Delivery times are estimates and are not guaranteed. Factors such as weather, carrier delays, and high order volume may affect delivery times.
Shipping Destinations
We currently ship to the following regions:
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United States
If your location is not listed, please contact us at support@ourmed.life to check shipping availability.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact the carrier first to check the status. If you need further assistance, reach out to us at support@ourmed.life.
Shipping Restrictions
Certain products may have shipping restrictions due to regulations or carrier policies. If your order includes restricted items, we will notify you and provide available shipping options.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, and import fees, which are determined by your country’s regulations. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Damaged or Missing Packages
If your package arrives damaged or if an item is missing, please contact us within 7 days of delivery with photos of the damaged package and items. We will work with you to resolve the issue promptly.
For any shipping-related inquiries, please contact us at support@ourmed.life.
